Privacy Policy

Who are we?

‘We’, ‘us’ and ‘our’ refer to Loanity, operated by Green Idea Pty Ltd (ABN 48 618 444 787), credit representative number 561946.

Collection and use of your information

We collect personal and credit information to provide the services you have requested, manage our ongoing relationship with you, and provide credit assistance. We may also collect your personal information for direct marketing purposes and to keep you informed of other products and services that may be of interest to you.

Disclosure of personal information

We maintain a strict confidentiality policy. We will never exchange your personal or business information with any third party unless compelled by force of law. We may exchange de-identified, generic statistical information regarding general trends with third parties; however, this data will never identify you or your company personally.

Access and alterations to your personal information

You may request access to your personal or company information or advise us of necessary alterations by contacting our office:

  • Contact Person: Mr. Kourosh Tabandeh
  • Address: 22 Greenbank Rd, Athelstone SA 5076
  • Email: info@loanity.com.au

Information that is easily accessible will be provided free of charge. For information that is more complex to retrieve, a fee may be associated with the request. You are also welcome to contact us for more detailed information on our collection, handling, and security protocols.

Notifiable matters

The law requires us to advise you of ‘notifiable matters’ regarding your credit information. We exchange credit information with credit reporting bodies to assist in providing you with credit assistance.

You have the right to:

  1. Request access to the credit information we hold.
  2. Request corrections to that information.
  3. Notify credit reporting bodies if you believe you have been a victim of fraud. (Upon notification, the body must not use or disclose that information for a period of 21 days).

Credit Reporting Bodies:

Using government identifiers

While we may collect government identifiers (such as a Tax File Number) where required by law, we do not use or disclose this information for any other purpose. We will never use a government identifier as our own internal means of identifying you.

Anonymity and Pseudonymity

Where lawful and practicable, we will offer you the opportunity of doing business with us without providing personal information—for example, when making general inquiries about interest rates or current promotions. However, identification is generally necessary to successfully complete credit transactions.

Sensitive information

We only collect sensitive information (such as racial or ethnic origin, political opinions, health information, or criminal records) with your explicit consent and only where it is necessary for the services provided.

Marketing

From time to time, we may contact you with information about products that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the details above.

Complaints

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act and the Credit Reporting Code, you may contact our Complaints Officer on 1300 667 694. We will acknowledge your complaint within seven days and provide you with a decision within 30 days.

If you are dissatisfied with the response of our complaints officer, you may make a complaint to our External Dispute Resolution Scheme:

  • Australian Financial Complaints Authority (AFCA):: 1800 931 678 | www.afca.org.au | GPO Box 3, Melbourne VIC 3001
  • Office of the Australian Information Commissioner (OAIC):: 1300 363 992 | www.oaic.gov.au

Further information

You may request further information about the way we manage your personal or credit information at any time by contacting our office.